At Trier’s, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality of our garments. Please read our policy below:

1. Exchange Policy (Size Variation)

  • If the product you received does not fit due to size variation, you can request an exchange for another size of the same product.
  • Exchanges must be requested within 7 days of delivery.
  • The product must be unused, unwashed, and returned with all original tags and packaging.

2. Refund Policy (Faulty / Defective Goods)

  • If you receive a product that is faulty, defective, or damaged, you are eligible for a full refund.
  • Our Quality Assurance Team will inspect the returned product to confirm the fault before processing the refund.
  • Refunds will be issued via the original payment method within 7–10 working days after inspection and approval.

3. Warranty (Selected Items Only)

  • We provide a limited washing warranty on selected items (up to 7 washes).
  • Warranty applies only if:
  • Care instructions were followed properly.
  • The defect is related to manufacturing (e.g., stitching, print peeling, or fabric defect).
  • Warranty does not cover damages caused by:
  • Misuse, negligence, or improper washing.
  • Normal wear and tear, fading, or shrinkage.
  • Warranty claims are subject to inspection and approval by our Quality Team.
  • Terms & conditions apply (displayed with each warranty-covered item).

4. Conditions for Return / Exchange

  • Products must be unused, unwashed, and returned with tags, labels, and original packaging.
  • Items purchased on Sale / Clearance are not eligible for return or refund (unless faulty).
  • Hygiene-sensitive items (e.g., undergarments, socks) cannot be returned or exchanged.

5. How to Request a Return or Exchange

  1. Contact our Customer Care team at support@triersshop.com.pk or 00923254359359 within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for return/exchange.
  3. Our team will guide you on the pickup/return process.
  4. Once inspected and approved, your refund, exchange, or warranty claim will be processed.

6. Shipping Costs

  • For faulty or wrongly delivered items, return shipping is free of charge.
  • For size exchanges or change of mind, the customer may need to bear the return shipping cost.

7. Policy Transparency

  • This policy is clearly displayed on our website and applies to all online purchases.
  • By placing an order with triersshop.com.pk , you agree to the terms of this Return, Exchange & Warranty Policy.